Mendu Tech✦AI LABS
Intelligent Enterprise Software
FAQ

Frequently Asked Questions

Got a question? We've answered the most common ones below. Still not sure? Just ask us.

Standard implementations take 4–8 weeks for a single product. Multi-product rollouts or heavily customised configurations may take 10–16 weeks. We'll give you a firm timeline after the discovery workshop.
Both. We offer fully managed cloud hosting on Azure and AWS with 99.9% uptime SLA. If you prefer to keep data on-premise, we support that too — with full documentation and support.
We charge a per-user per-month subscription. There are no per-module fees — every tier includes all features. We offer three tiers (Starter, Growth, Enterprise) and can customise for large deployments.
Yes, absolutely. GST (including e-invoicing and e-way bills), TDS, PF, ESI, PT, and labour law compliance are built-in from the ground up — not bolted on.
Yes. We provide REST APIs and pre-built connectors for common platforms (Tally, Zoho, Shopify, WooCommerce, SAP, Oracle). For custom integrations, our team can scope and build them.
Every client gets a named support engineer, access to our helpdesk portal, and monthly check-ins for the first 6 months. We offer SLA-backed support plans with 4-hour, 8-hour, and next-business-day response tiers.
Yes — and it's seamless. Since all products share the same data platform, adding a new product doesn't require data migration or re-configuration. Most clients start with ERP or Inventory and expand from there.
We offer a 30-day guided pilot for qualifying businesses. This includes a configured demo environment with your actual data, and a dedicated consultant to help you evaluate the system.
Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Role-based access controls limit what each user can see. We maintain full audit logs and support data residency requirements.
Our clients range from 20-person manufacturing units to 500-employee distribution companies. The sweet spot is mid-market businesses (20–500 employees) that have outgrown basic accounting software but don't need the complexity of SAP or Oracle.
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